Welcome to keralatravelguru.com owned by M/s. Jeswin Tours & Holidays Pvt. Ltd.

Booking Policy:

While booking our services, 50% advance payment required to confirm the booking, and the balance amount can be paid upon just before the arrival in Kerala but definitely before the commencement of the services. However during season and peak-season period, to ensure the booking, full payment in advance required in favor "Jeswin Tours & Holidays Pvt. Ltd."

All the rates mentioned in our website exclude government levies, taxes, etc. On booking, we always offer you our best rates after discounts.

Cancellation Policy:

In the event of cancellation of tour / travel services due to any unavoidable reasons we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advance in writing, and cancellation charges would be as follows:

• 60 days prior to arrival: 10% of the Tour / Service cost
• 45 days prior to arrival: 20% of the Tour / Service cost
• 30 days prior to arrival: 25% of the Tour / Service cost
• 15 days prior to arrival: 40% of the Tour / Service cost
• 07 days prior to arrival: 50% of the Tour / Service cost
• Below 72 hrs to arrival: 100% of the Tour / Service cost

However some cancellation and refund polices are depends upon the service provider's rules and regulations. Those cases, we will follow more economical and beneficial for our customers. For example:

• 60 days prior to arrival: 10% of the Tour / Service cost
• Refund for hotel payment will follow the hotel's cancellation policy
• Train tickets cancellations will follow the Railway's cancellation policy
• Cab booking cancellations will follow the Cab Owner's cancellation policy

For unused hotel accommodations, cab services and other transportation including missed meals etc. may be happened due to harthal / bandh / general strikes or any other unforeseen reasons; we are not bound to bear any responsibility to refund those amounts.

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